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Orders are typically processed within 24–48 hours (excluding weekends and holidays). You’ll receive an email with tracking information as soon as your order ships.
We ship using USPS, UPS, and FedEx, offering a range of delivery options including standard, expedited, and overnight shipping. You can choose your preferred method during checkout.
Shipping is calculated at checkout based on weight, destination, and shipping speed.
We offer free domestic shipping on orders over $20.
We ship to all U.S. states and territories as well as international destinations. Shipping costs and delivery times for international orders will vary based on location and selected shipping method.
You’ll receive a tracking number via email once your order has shipped. Please allow up to 24 hours for the tracking information to update.
If your order is lost, delayed, or marked as delivered but not received, please contact us right away. We offer shipping insurance to help cover lost or stolen packages.
In some cases, your order may be split into multiple shipments—for example, if an item is out of stock at one of our warehouses.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@eternagoods.com. Please note that returns will need to be sent to the following address: 821 S Tremont St. UNIT B. Oceanside CA 92054
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.